Client Testimonials

Anita Hall
Lloyd Management

“We’ve been with RHR for close to ten years; they perform criminal and background checks on all our prospective residents and soon, they will be handling all our employment screening. RHR is kind of growing with us, in a sense. For example, we’ll say, “I wish we could use this category…I wish we knew how to track where our applicants are coming from…” and in response, RHR will propose a new innovation or a new development. They’re always listening to us…always accommodating us and responding to our needs.

“It seems to me that RHR is one step ahead of the game. RHR is in tune with industries and with specific companies - they understand you and they understand the context that you’re working in. At one time, we only did statewide checks and it is with RHR that we expanded our searches.  At one time, we had to select individual reports prior to entering the relevant information; with RHR, we have enhanced our reporting system and cut out a lot of those steps. RHR isn’t afraid of things changing; actually, they seem to really embrace change – they see it as an opportunity to be innovative.

“As a company, we try to put ourselves in our resident applicants’ shoes. We’re not just moving them into an apartment; we are moving them into a home. We are able to accommodate our resident applicants because RHR is sensitive to our needs.  They are there, doing the proper screening, helping us get our residents the homes they want.

“In all the years I’ve been calling RHR, I’ve never talked to someone who sounded like they were having a bad day…everyone I’ve ever spoken to there has been totally willing to help me.  Anytime there’s ever been an inconsistency between a report and an application, RHR has followed up and pursued the explanation. They explore every option, they offer suggestions and alternatives…they take the time to answer your questions fully and accurately.”

“I manage 600 apartment homes and my life is a lot easier because of RHR! I first met our RHR representative in 2000 and we have had a great rapport ever since. First and foremost, he keeps track of my concerns and suggestions. We will get together for a meeting and he will suddenly ask me about something we discussed the last time we met. You know when you are presenting a concern or an idea that he is listening, and that he will respond promptly and follow up.  RHR has been listening to us for a long time now and over the years, they have come through with some major improvements and advancements that have been an asset to our applicant screening.

“Our success depends on RHR and they take their commitment with us very seriously.  I am not going to have someone walk out the door and find another apartment property that has immediate answers to their questions. RHR is prompt and thorough; they give me accurate answers quickly, so that I can turn around and give residents the information that they need and want. 

“In today’s global environment, the need for screening groups is crucial; but not all screening companies are the same, which is something I learned the hard way!” Some time ago, another screening company was vying for our business.  I have a very open relationship with our RHR representative and he actually encouraged me to try them out. Right away, there were problems and ultimately, RHR was there to put everything back on course and produce the results that I needed. This was a company that in spite of great reviews, just did not meet our specific needs. RHR has a great reputation and they live up to it.”

“RHR does an incredible amount of work for us.  They handle all of our employment application screening and our prospective resident application processing.  They not only provide our screening service, they also focus on research and development and we continue to reap the benefits of that.

“RHR is a real innovator in their industry. It’s interesting to reflect back on how much time it used to take to process our rental and employment applications. With web-based processing and reporting through RHR, we can receive information as it happens.

“We’re continually impressed with RHR.  They’re thorough, they’re fast and they continue to provide quality service. Our RHR representative is absolutely terrific – very hands on and very active within our company.  He has spoken at our meetings and has been involved with our data privacy task force…he goes above and beyond, every time. Again, with RHR it’s not just one service one time.  It’s a relationship that continues to evolve.”

 

Patti Trongard
Filister Enterprises

“Prior to getting together with RHR, we had been with another company for over twenty years. Changing vendors isn’t something we take lightly and it was a carefully considered decision. We’ve been with RHR for about a year and we are extremely pleased with the level of service. Every representative that we have been in contact with has done an excellent job, and our main contact is always available for us - I call him and if I don’t get him right away, he calls me back in ten minutes.

“The management reports they give us provide a snapshot of the people we are renting to and I can search all kinds of information by category.  Information that I otherwise wouldn’t be able to capture is made available via these on-line reports, which from a marketing perspective, is very valuable.

“There hasn’t been anything that we have asked for that RHR hasn’t delivered. We will ask a representative, “Can we do this…can we implement that?” and within 2 – 6 weeks, that request is handled.  That’s a big deal! I know from my own professional background what it takes to deliver on web based enhancements and I really appreciate RHR’s approach. 

“Today, screening is just too important to take lightly. We chose RHR over another company and it has been well worth it. We definitely feel like we’re at the start of another long vendor relationship.”

 

“I am writing to express my appreciation for the services RHR provides to me and my employer, Stuart Management Corporation.

Stuart Management Corporation has been a customer of RHR for many years. Many of the properties in our portfolio are utilizing your service to assist them with processing their Application for Apartment Occupancy Agreements. I and other members of our human resources team order pre-employment criminal background checks as well. I really appreciate your website's ease of use. The revisions recently made to the data entry form make it a snap to fill out and submit! I also appreciate receiving the email notification when the reports are complete, which is typically within 36 hours or less for the BCA, 87-county area, and any out of state reports, when applicable. If ever I do not understand something on a report, I can call or email and my question is answered promptly by an RHR representative who is familiar with my account.

For anyone looking to save time, money, and worry when screening potential employees, I highly recommend Rental History Reports. It's terrific!”